UCPath Campus Support Center

Committed to excellence & exemplary customer service

UCPath System will be Unavailable: December 10th at 12:00pm - December 13th at 6am

PUM Upgrade Downtime: Communication

  • UCPath Downtime: Communication 11/12/21

    Next month, in December 2021, UCPath will be upgraded from Oracle software version 17 to version 37.  This initiative, entitled the “PUM upgrade” is required to update the Peoplesoft system to the current supported version.  During this cutover, UCPath will be unavailable. This system update will not result in any changes to UCPath Online and there are no expected change impacts to UCR employees.  While we don’t expect any problems, if you experience any issues, please do not hesitate to reach out to the Campus Support Center (CSC) using the contact information below.

    Below are the times UCPath will be unavailable:

    • Downtime: Friday, December 10th at 12:00pm – Monday, December 13th at 6am  
    • The UCPath self-service portal will be unavailable during the key dates noted above.  Faculty, staff, and student workers will not be able to visit UCPath online to view/download W-2s, pay statements, leave balances, etc., during the outage.

    Paychecks: Paychecks will be delivered as scheduled during this time period, however Earnings Statements (paystubs) will only be available when the portal is available.

    Whom to Contact with Questions:

    • UCPC Contact
      • UCPath Center associates will still be available for inquiries. If you need help during the planned maintenance window, you can still call the UCPath Center at: (855) 982-7284 from 8 a.m. to 6 p.m. PT.
  • UCPath Downtime: Communication 12/6/21

    Dear Colleagues,

     As a reminder, UCPath will be unavailable starting this Friday, December 10th at noon – Monday, December 13th at 6am. UCPath will be upgraded from Oracle software version 17 to version 37 as part of the “PUM Upgrade.” During this cutover, UCPath will be unavailable. 

    Note: This system update will not result in any changes to UCPath Online and there are no expected change impacts to UCR employees.  While we don’t expect any problems, if you experience any issues, please do not hesitate to reach out to the Campus Support Center (CSC) using the contact information below.

     Below are the times UCPath will be unavailable:

    • Downtime: Friday, December 10th at 12:00pm – Monday, December 13th at 6:00am  
    • The UCPath self-service portal will be unavailable during the key dates noted above.  Faculty, staff, and student workers will not be able to visit UCPath online to view/download W-2s, pay statements, leave balances, etc., during the outage.

    Paychecks: Paychecks will be delivered as scheduled during this time period, however Earnings Statements (paystubs) will only be available when the portal is available.

    Whom to Contact with Questions:

    • Campus Contacts
    • UCPC Contact
      • UCPath Center associates will still be available for inquiries. If you need help during the planned maintenance window, you can still call the UCPath Center at: (855) 982-7284 from 8 a.m. to 6 p.m. PT.

    Thank you,
    The Campus Support Center (CSC) Team |    UCPath.ucr.edu

Peoplesoft Upgrade Manager (PUM) Project

Did you know? Currently UCPath is running version 17 of the Oracle PeopleSoft Human Capital Management (HCM) system. This was the most recent version available at the time of UCPath’s initial launch in 2016, and a decision was made to hold on any upgrades until all locations were live. PeopleSoft currently has version 37 avaialbe.

  • Why do we need to upgrade?

    UCPath is over 20 versions behind the current Oracle PeoplesSoft System Version 37 and as a result improved efficiencies and functionality cannot be implemented. In April 2021, UCPC and UCOP launched the system-wide UCPath PUM project to rectify this situation. All locations, including UC Riverside, is collaborating with UCPC on this upgrade effort. The first phase of this upgrade will take place in December 2021.

    The December upgrade will:

    • Improve stability, reducing support efforts
    • Address compliance gaps that are being managed manually
    • Support the Affordable Care Act (ACA), eliminating manual UCPath processes
    • Reduce security risks, increasing personally identifiable information (PII) data protections
    • Prepare UC to modernize the system for future enhancements
  • What is the timeline?

    The technical upgrade to version 37 will be implemented Fall 2021. This initial upgrade is expected to be completed in December 2021. Further implementations will be necessary and UCPath is working on a timeline and project plan for this effort.

  • What is the current status?

    The project is currently underway. The UCPath Project Team has completed the fit/gap assessment, functional design and building phase in collaboration with all UC locations and Centers of Excellence (COEs). UC Riverside has completed testing and validating the impact of the project at our location. We recently completed SIT testing where the Campus Support Center along with other participants across campus tested the changes before they were moved to production.

    The UC Riverside cross-functional PUM support team, in collaboration with UCPC, is involved with both System Integration Testing (SIT) and User Acceptance Testing (UAT). We are also participating in various groups such as PUM Training, PUM OCM/Comm, etc. Per the assessment of the December 2021 upgrade, there will be minimal impacts on UC Riverside and external systems (such as timekeeping, general ledger, etc.).

  • How will I be supported?

    This project is owned by UCPC and UCOP. Your UC Riverside cross-functional PUM support team is dedicated to transparency and understands that change can be challenging and difficult. Everyone is committed to providing up-to-date information as UCPC and UCOP transition UCPath to the newest version of Oracle PeopleSoft HCM. We are currently in the early stages of this project, but check back often for more updates. We will be communicating via our website, campus SCOTmail, Inside UCR, R'Space and more to keep the campus informed. The CSC will also be presenting at FHROG, Shared Service Center Meetings, Leadership meetings, and more as needed to make sure transactors have all the information they need immediately.

  • Why do we need an upgrade?

    The assessment of this upgrade has demonstrated that it will have minimum to no impact on:

    • Functionality and interface updates, resulting in little-to-no business process changes.
    • Changes in WFA (HR Templates), Payroll, Benefits, and General Ledger.
    • Self-service functionality for employees and managers.
    • Cognos Reports and the ODS.
    • Security provisioning.

    The SIT and UAT testing provided the input needed to confirm this initial impact assessment.

  • What will future implentations look like?

    The upgrade planned for Fall 2022 will include the deployment of Fluid, the new and modern PeopleSoft user interface. This simple and intuitive UI design benefits everyone, from transactors to casual self-service users. Although the adoption of fluid comes with a learning curve, the benefits of this new user interface design will be substantial. It allows for an improved user experience, responsive mobile flexibility for your devices, and simple customizable navigation. More information will be available after the first of the year, with demos and training opportunities tentatively scheduled for summer/fall 2022.

    We will provide updates as available and the UCPC as well as UC Riverside plan to be as transparent as possible, while also allowing more lead time to provide all resources necessary to make this a successful upgrade implementation.