Breadcrumb

COVID-19 Updates

To reassure all, the UCPath Center has notified all campuses that the UCPath Payroll will continue amidst COVID-19 mitigation measures. Payroll processing is a critical function and will continue during the campus closure. We are also working locally as a campus to ensure that we have the structure in place to support on-time payroll processing and timely responses/updates. Any delay in earnings will certainly be communicated, however none is expected. The UCR Campus Support Center (CSC) will communicate any updates to the campus and will keep everyone apprised of any risks in regards to UCPath. If you have any issues that require resolution please contact the CSC at ucpathhelp@ucr.edu and we will assist in getting your issues resolved. If you have general questions please email the CSC team at ucpathcsc@ucr.edu .

The UCPath Center

To ensure the health and safety of UCPath employees, the UCPath Leadership Team has made the decision to shift all employees to remote work effective March 20, 2020. The phone lines have been temporarily shut down, however, employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online

UCR Campus

To learn more about UC Riversides COVID-19 updates, please visit the UCR COVID website.

To learn more about the return to UC Riverside Campus, please visit the Campus Return website

UC Wide

To learn more about the UC approach to COVID and UC-Wide Updates, please visit the UCNet website

UCR HR Website

For FAQs and more details visit the HR website

All new employees hired as of Jan. 1, 2020 must complete the new form. Current employees are not required, but can choose to adjust their withholding based on the new form.

  • The IRS released the long-awaited final version of the 2020 Form W-4, retitled Employee's Withholding Certificate
  • Form W-4 instructs employers how much tax to withhold.
  • The IRS redesigned the form and it reflects the changes to the federal tax code from the Tax Cuts and Jobs Act, which took effect last year.

Key points to note:

  • New employees: hired as of Jan. 1, 2020 must complete the new form
  • Current employees: not required to complete a new form, but can choose to adjust their withholding based on the new form
  • Change: Allowances will not appear on this new online form.
    • Your allowances are featured on your pay statement (top right side under "Tax Data")
  • Any adjustments made after Jan. 1, 2020, must be made using the new form
  • Employers can still compute withholding based on information from employees' most recently submitted Form W-4 if employees choose not to adjust their withholding using the revised form
  • FAQs on the 2020 Form W-4 can be found on the IRS website

How does the new 2020 Federal Form W-4 impact UCPath online?

The new Federal Form W-4 is featured on UCPath online 
  • Visit Employee Actions>Income and Taxes>Federal W-4 
  • Change: your allowances will not appear on this new online form.
    • Your allowances are featured on pay statement (top right side under "Tax Data")
2020 Federal Form W-4 information is available for self-service users under the Help/FAQ section
  • Simulation: Update My Federal Withholding (W-4): Images and instructions updated to reflect the 2020 Federal W-4 form
  • Simulation: Update My California Tax Withholding (DE-4): Images and instructions updated to reflect the 2020 California DE-4 form
  • Job Aid: How to Claim Tax Exemption: Updated text to reflect 2020 requirements

Reminder – UCPath Center associates are unable  to offer 2020 Federal Form W-4 tax guidance to employees. Employees should consult with a tax adviser with any questions.

UCR embraces diversity in the workplace and is committed to a supportive, non-discriminatory environment for all faculty and staff. That’s why it is essential for the campus to have accurate demographic information about its faculty and staff. If we do not know how many of our employees have disabilities (for example), we can’t tell whether we are doing a good job recruiting and retaining people with disabilities. We rely on you – every employee – to identify your gender, race, and disability and veteran status.

Your self-identification is voluntary and confidential. Information that you provide will not be part of your personnel file, and will not be shared with (for example) your supervisor.

Self-identification is done via UCPath self-service. We ask that you review or complete your selections, via UCPath[ by January 24th.

Step-by-step instructions how to navigate UCPath portal menu is here.

If you experience difficulties accessing your self-service portal, please contact UCPath Center. If you have any questions about self-identification process and use of information please email to the affirmative action specialist olga.snopok@ucr.edu.

 

UCnet is featuring a new article: Availability of IRS Form 1095 for 2019.

  • Please leverage the information with your location employees.
  • This announcement is cross-promoted on UCPath online (see screenshot below).

For more information: https://ucnet.universityofcalifornia.edu/news/2020/02/availability-of-irs-form-1095-for-2019.html.

COVID-19 FAQs

  • Staff Questions

    UCPath and UCR Campus Support Center Questions

    1. Will we be paid on time?
      To reassure all, the UCPath Center has notified all campuses that the UCPath Payroll will continue amidst COVID-19 mitigation measures. Payroll processing is a critical function and will continue during the campus closure. We are also working locally as a campus to ensure that we have the structure in place to support on-time payroll processing and timely responses/updates. Any delay in earnings will certainly be communicated, however none is expected. The UCR Campus Support Center (CSC) will communicate any updates to the campus and will keep everyone apprised of any risks in regards to UCPath. If you have any issues that require resolution please contact the CSC at ucpathhelp@ucr.edu and we will assist in getting your issues resolved. If you have general questions please email the CSC team at ucpathcsc@ucr.edu .
    2. Where do we go if we have a problem with pay during COVID 19?
      If you have a problem with your paycheck please check with your supervisor who will then reach out to the Shared Service Center or the UCR Campus Support Center (CSC) as needed. If you have any questions you can always reach out to ucpathcsc@ucr.edu
    3. How can I sign up for direct deposit?
      Enroll in Direct Deposit: Direct deposit is the fastest, safest way to access your paycheck. It’s free — and may even qualify you for a financial incentive from your bank!
      Log in to UCPath online
      On the left side of the screen, select Employee Actions, then Income and Taxes > Direct Deposit
      Answer the security questions
      Follow the step-by-step instructions to enter your bank account information
    4. How do I update my mailing address during campus closure?
      Review / Update your address:
      Log in to UCPath online. On the left side of the screen, select Employee Actions>Personal Information.
      Review and update your address as appropriate
    5. Is UCPath still open? To ensure the health and safety of UCPath employees, the UCPath Leadership Team has made the decision to shift all employees to remote work effective March 20, 2020. The phone lines have been temporarily shut down, however, employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    6. How do employees talk to the UCPath Staff?
      Employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    7. How can I submit my questions?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    8. Who can I contact for issues with anything related to UCPath?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    9. Is the campus support center (CSC) open during campus closure?
      The CSC is fully open and available through email (ucpathcsc@ucr.edu – for general questions, ucpathhelp@ucr.edu for items that need resolution) and phone 951-827-9500
    10. What information can I get from UCPath?
      Employees can visit UCPath online at https://ucpath.universityofcalifornia.edu and virtually “chat” with a live UCPath Center associate between 8 a.m. – 6 p.m. about a variety of topics.
      Chat pages/topics include:
    • Employee Actions
      • Personal Information
      • Direct Deposit
      • State W-4 Tax Information
      • Federal W-4 Withholding Certificate
      • Verification of Employment
      • Security Questions Setup
    • Manager Actions
      • View Employee Information
      • View Employee Absence Balance
    • Forms Library
      • All Forms View

    General Questions

    1. How is UCR responding to COVID-19? The university was ordered closed by the health officer for Riverside County, and will remain closed until at least June 19, 2020. Only essential personnel will be on campus, and anyone on campus must wear a face covering. For more information, visit the EH&S COVID-19 site.
    2. Will instruction continue during spring and summer quarters? Classes for spring and summer quarters are being conducted remotely. Students have the option of remaining in campus housing, and meals will be served.
    3. What is the status of research operations at UCR? Research will continue remotely if possible, or with the permission of the relevant dean.
    4. Questions about Paid Administrative Leaves - Please see the HR FAQs
    5. Student and Other Part-Time Employees Questions - Please see the HR FAQs
    6. What is the campus plan for COVID-19?
      Please visit the UCR COVID-19 website for full details, measures and updates.
    7. What is the UC's systemwide response for COVID-19?
      Please visit the UCNet website for full details, measures and updates.
    8. Do I have to pay for Parking during COVID-19? https://transportation.ucr.edu/
      Due to the campus closure for COVID-19, we will be suspending all April payroll parking charges.
      Please keep your current parking permit so you may use it when the campus reopens.
      Please note that parking permit payroll deductions are charged in arrears. This means that for those who are paid monthly, the deduction on the 1st of the month is for the previous month’s parking. For those paid bi-weekly, the parking deductions are for the previous month’s parking. We are following our normal policies for parking permit refunds. Since the campus closed 2 weeks into the month of March, no refunds will be issued for March and the March parking charges will be on the April checks.
      For employees paid biweekly, March payroll parking charges will be on the 3/18/2020 and 4/1/2020 pay checks. There will be no parking charges on the 4/15/2020, 4/29/2020 (3rd biweekly skip) and 5/13/2020 pay checks.
      For employees paid monthly, March payroll parking charges will be on the 4/1/2020 pay check. There will be no parking charges on the 5/1/2020 pay check.
    9. What if we are expecting a package delivery to our offices?
      The following is subject to change at any time. Storage space at Receiving is finite. Please work diligently with vendors to delay shipments, ideally until they are notified that deliveries can resume. All packages must be delivered to Campus Receiving at 3401 Watkins Drive for in-person acceptance by Receiving personnel. Packages WILL NOT be delivered to departmental units. All packages received will remain at Campus Receiving and will either be held until campus reopens or the unit coordinates pick up.
  • Faculty/Academic Questions

    UCPath and UCR Campus Support Center Questions

    1. Will we be paid on time?To reassure all, the UCPath Center has notified all campuses that the UCPath Payroll will continue amidst COVID-19 mitigation measures. Payroll processing is a critical function and will continue during the campus closure. We are also working locally as a campus to ensure that we have the structure in place to support on-time payroll processing and timely responses/updates. Any delay in earnings will certainly be communicated, however none is expected. The UCR Campus Support Center (CSC) will communicate any updates to the campus and will keep everyone apprised of any risks in regards to UCPath. If you have any issues that require resolution please contact the CSC at ucpathhelp@ucr.edu and we will assist in getting your issues resolved. If you have general questions please email the CSC team at ucpathcsc@ucr.edu .
    2. Where do we go if we have a problem with the our pay during COVID 19?
      If you have a problem with your paycheck please check with your supervisor who will then reach out to the Shared Service Center or the UCR Campus Support center as needed. If you have any questions you can always reach out to ucpathcsc@ucr.edu
    3. How can I sign up for direct deposit?
      Enroll in Direct Deposit: Direct deposit is the fastest, safest way to access your paycheck. It’s free — and may even qualify you for a financial incentive from your bank! 
      Log in to UCPath online
      On the left side of the screen, select Employee Actions, then Income and Taxes > Direct Deposit
      Answer the security questions
      Follow the step-by-step instructions to enter your bank account information
    4. How do I update my mailing address during campus closure?
      Review / Update your address:
      Log in to UCPath online. On the left side of the screen, select Employee Actions>Personal Information. 
      Review and update your address as appropriate
      To reassure all, the UCPath Center has notified all campuses that the UCPath Payroll will continue amidst COVID-19 mitigation measures. Payroll processing is a critical function and will continue during the campus closure
    5. Is UCPath still open? To ensure the health and safety of UCPath employees, the UCPath Leadership Team has made the decision to shift all employees to remote work effective March 20, 2020. The phone lines have been temporarily shut down, however, employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    6. How do employees talk to the UCPath Staff?
      Employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    7. How can I submit my questions?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    8. Who can I contact for issues with anything related to UCPath?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    9. Is the campus support center (CSC) open during campus closure?
      The CSC is fully open and available through email (ucpathcsc@ucr.edu – for general questions, ucpathhelp@ucr.edu for items that need resolution) and phone 951-827-9500
    10. What information can I get from UCPath?
      Employees can visit UCPath online at https://ucpath.universityofcalifornia.edu and virtually “chat” with a live UCPath Center associate between 8 a.m. – 6 p.m. about a variety of topics.
      Chat pages/topics include:
    11. Employee Actions
    • -    Personal Information
    • -    Direct Deposit
    • -    State W-4 Tax Information
    • -    Federal W-4 Withholding Certificate
    • -    Verification of Employment
    • -    Security Questions Setup
    • Manager Actions
    • -    View Employee Information
    • -    View Employee Absence Balance
    • Forms Library
    • -    All Forms View

    Academic Questions

    1. Please visit the Academic Personnel Office Website for more details
    2. What should we know about Sabbatical Leaves? Memo from VP Ameae Walker
      Faculty with sabbatical or other research leaves planned for Spring quarter or later or who are already on sabbatical may need/want to cancel the leave due to restrictions on travel or limits on their ability to conduct research. Please discuss with your Chair about any possible reassignments of teaching for Spring quarter. Alternatively, if your research can be conducted from home with the enhanced library access to books now available, it may be appropriate to convert to a sabbatical in residence. If the same number of credits are used as if one were going to be elsewhere, there is no requirement for teaching or participation in service activities. However, if the sabbatical in residence credit rate is used, then the usual rules apply. Helping others manage a course with increased enrollment or with gearing up for remote teaching would be useful alternates to scheduled teaching in this situation. Also, please be flexible about future sabbaticals since Chairs may need to reorganize schedules in order to cover teaching needs to support our undergraduate and graduate students and their degree completion.
    3. What will happen to ongoing Searches? Memo from VP Ameae Walker 
      An email went out March 12th about search interviews. Until further notice, no campus visits will be allowed. We suggest a zoom (or similar) format for ALL interviewees or to postpone interviews if you think you will not lose your top candidate/s by doing so. However, we do not know how long there may be COVID-19 restrictions. If you do interview electronically, it is important that you try to incorporate as many aspects of a normal interview process as possible, that is, don’t just rely on a zoom version of the seminar to count as the visit, but incorporate some additional activities such as meeting with individual faculty or groups of faculty or graduate students through Zoom, according to your normal process. Clearly, we cannot take candidates out to dinner, but all involved need to have had enough exposure to be able to make a reasoned and fair decision. Similarly, the interview process is part of recruitment and an opportunity for faculty to talk about their own research, what they like about UCR/the department/special programs and initiatives/the city of Riverside/schools is also really important. Managing all of this will take some thought and organization. I also suggest you send candidates the following link so that they can get a feel for UCR https://admissions.ucr.edu/virtual-tours
      Under the current circumstances, it is OK to change the interview format if you are in the middle of the interviews. As above, try to think through the possible negative impacts of not having the candidate present in person, missing the face to face interaction that the candidates who came to campus before were able to experience. It is important to acknowledge this aspect as a distinct part of the discussions when you rank candidates so that the entire committee has uppermost in their minds the possibility of bias against those they didn’t see in person-- Most people do not come across as well on video. Also, make sure you give the latter interviewees all the same materials and additional information you might provide during an in-person interview. All interviews in a given search have to be as close as possible to replicating each other.
    4. What is administrative Leave? Memo from VP Ameae Walker President Napolitano has issued an executive order providing up to 16 days or 128 hours of administrative leave for all employees for the following purposes:
      1. When an employee is unable to work due to the employee’s own COVID-19-related illness or that of a family member
      2. When an employee is unable to work because the employee has been directed not to come to the worksite for COVID-19-related reasons and/or the work site has implemented a COVID-19-related remote-work program or is under a shelter in place order and it is not operationally feasible for the employee to work remotely;
      3. When an employee is unable to work because a COVID-19 related school or daycare closure requires the employee to be home with a child or dependent, and it is not operationally feasible for the employee to work remotely or in conjunction with the childcare commitment.
      The 16 days or 128 hours is inclusive of the 14 days of administrative leave previously announced. For those academics who record hours, it is 128 hours. For those who do not have timesheets, only whole days will be recorded (as is true for 11 month faculty). Further detailed guidance regarding application for and use of administrative leave has already been sent to college academic personnel offices.
    5. Student and Other Part-Time Employees Questions Please see the HR FAQs
    6. Graduate Student InformationInformation provided by Academic Personnel
    7. Memo from VP Ameae Walker – Full document/information provided by the Vice Provost

    General Questions

    1. How is UCR responding to COVID-19? The university was ordered closed by the health officer for Riverside County, and will remain closed until at least June 19, 2020. Only essential personnel will be on campus, and anyone on campus must wear a face covering. For more information, visit the EH&S COVID-19 site.
    2. Will instruction continue during spring and summer quarters? Classes for spring and summer quarters are being conducted remotely. Students have the option of remaining in campus housing, and meals will be served.
    3. What is the status of research operations at UCR? Research will continue remotely if possible, or with the permission of the relevant dean.
    4. Questions about Paid Administrative Leaves - Please see the HR FAQs
    5. Student and Other Part-Time Employees Questions - Please see the HR FAQs
    6. What is the campus plan for COVID-19?
      Please visit the UCR COVID-19 website for full details, measures and updates.
    7. What is the UC's systemwide response for COVID-19?
      Please visit the UCNet website for full details, measures and updates.
    8. Do I have to pay for Parking during COVID-19? https://transportation.ucr.edu/
      Due to the campus closure for COVID-19, we will be suspending all April payroll parking charges.
      Please keep your current parking permit so you may use it when the campus reopens.
      Please note that parking permit payroll deductions are charged in arrears. This means that for those who are paid monthly, the deduction on the 1st of the month is for the previous month’s parking. For those paid bi-weekly, the parking deductions are for the previous month’s parking. We are following our normal policies for parking permit refunds. Since the campus closed 2 weeks into the month of March, no refunds will be issued for March and the March parking charges will be on the April checks.
      For employees paid biweekly, March payroll parking charges will be on the 3/18/2020 and 4/1/2020 pay checks. There will be no parking charges on the 4/15/2020, 4/29/2020 (3rd biweekly skip) and 5/13/2020 pay checks.
      For employees paid monthly, March payroll parking charges will be on the 4/1/2020 pay check. There will be no parking charges on the 5/1/2020 pay check.
    9. What if we are expecting a package delivery to our offices?
      The following is subject to change at any time. Storage space at Receiving is finite. Please work diligently with vendors to delay shipments, ideally until they are notified that deliveries can resume. All packages must be delivered to Campus Receiving at 3401 Watkins Drive for in-person acceptance by Receiving personnel. Packages WILL NOT be delivered to departmental units. All packages received will remain at Campus Receiving and will either be held until campus reopens or the unit coordinates pick up.
  • Student Questions
    1. Will we be paid on time?
      To reassure all, the UCPath Center has notified all campuses that the UCPath Payroll will continue amidst COVID-19 mitigation measures. Payroll processing is a critical function and will continue during the campus closure. We are also working locally as a campus to ensure that we have the structure in place to support on-time payroll processing and timely responses/updates. Any delay in earnings will certainly be communicated, however none is expected. The UCR Campus Support Center (CSC) will communicate any updates to the campus and will keep everyone apprised of any risks in regards to UCPath. If you have any issues that require resolution please contact the CSC at ucpathhelp@ucr.edu and we will assist in getting your issues resolved. If you have general questions please email the CSC team at ucpathcsc@ucr.edu .
    2. Where do we go if we have a problem with pay during COVID 19?
      If you have a problem with your paycheck please check with your supervisor who will then reach out to the Shared Service Center or the UCR Campus Support center as needed. If you have any questions you can always reach out to ucpathcsc@ucr.edu
    3. Student and Other Part-Time Employees Questions Please see the HR FAQs
    4. How can I sign up for direct deposit?
      Enroll in Direct Deposit: Direct deposit is the fastest, safest way to access your paycheck. It’s free — and may even qualify you for a financial incentive from your bank! 
      Log in to UCPath online
      On the left side of the screen, select Employee Actions, then Income and Taxes > Direct Deposit
      Answer the security questions
      Follow the step-by-step instructions to enter your bank account information
    5. How do I update my mailing address during campus closure?
      Review / Update your address:
      Log in to UCPath online. On the left side of the screen, select Employee Actions>Personal Information. 
      Review and update your address as appropriate
    6. Is UCPath still open?
      To ensure the health and safety of UCPath employees, the UCPath Leadership Team has made the decision to shift all employees to remote work effective March 20, 2020. The phone lines have been temporarily shut down, however, employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    7. How do employees talk to the UCPath Staff?
      Employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online
    8. How can I submit my questions?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    9. Who can I contact for issues with anything related to UCPath?
      For the UCR campus: ucpathcsc@ucr.edu
      For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand
    10. Is the campus support center (CSC) open during campus closure?
      The CSC is fully open and available through email (ucpathcsc@ucr.edu – for general questions, ucpathhelp@ucr.edu for items that need resolution) and phone 951-827-9500
    11. I am a student and without my pay I am in extreme financial hardship – what should I do?
      Please email HRpolicy@ucr.edu to find out more information.
    12. How do students qualify for FICA exemptions?
      In general, a student must be working less than 80% and enrolled in a minimum of 6 units during the academic quarter in order to qualify for the exemption.During the Summer Session, the exemption will require registration and enrollment in: 4 units in either session (3 wk, 5 wk or 7 wk) 8 units in a 10 week session
      Students who do not meet the half-time enrollment requirement will be required to contribute 7.5% of their earnings to the Defined Contribution Plan (DCP) and 1.45% to Medicare. For a complete outline of the University of California, Office of the President (UCOP) policy and exceptions, please visit: https://www.ucop.edu/financial-accounting/_files/StudentFICAGuidelines1.pdf
    13. Graduate Student Information: Graduate Student Information memo
    14. School of Business Information: https://business.ucr.edu/covid-updates
    15. CHASS Information: https://chass.ucr.edu/
    16. BCOE Information: https://www.engr.ucr.edu/bcoe-covid-19-faqs
    17. CNAS Information: https://cnas.ucr.edu/
    18. What is the campus plan for COVID-19?
      Please visit the UCR COVID-19 website for full details, measures and updates.
    19. What is the UC response for COVID-19?
      Please visit the UCNet website for full details, measures and updates.
  • Transactor Questions

    1. What are the codes for COVID-19 leave in TARS?  In order to appropriately track leave taken due to the COVID-19 situation, the following new take codes have been  implemented in Time and Attendance Reporting System (TARS) for both biweekly and monthly timesheets. Please ensure employees and supervisors in your area of responsibility are informed.
    New Admin Code “Administrative – Paid Special” has been established for Biweekly and Monthly timesheets

      1. Monthly Timesheet: The code is listed under the Sick Leave column
      2. Biweekly Timesheet: The code is listed under the Sick Leave time/leave type dropdown

    Note: Administrative – Paid Special leave will not decrement an employee’s sick leave balances For detailed user instructions, please review the user guide on the Accounting Office website under Payroll Coordination: https://bfs.ucr.edu/sites/g/files/rcwecm751/files/2020-03/tars_quick_guide_-_admin_leave_codes.pdf

    Please contact Timesheetfeedback@ucr.edu for timesheet-related questions or issues.

    2. What is UCPath Center doing during COVID-19? How will this affect transactors? UCPath Business Continuity Plan – Modified Services

    UCPath Services

     

    Essential Services

    Limited Services

    Services Not Provided

    Payroll

    • On-Cycle Payroll Processing (UCPath and PPS)
    • Reports: Error, final confirmation, deduction, taxes
    • On-cycle fallout
    • Settlement Processing
    • Retro - Missed Pay
    • Workers Compensation
    • Instant Pay Cards
    • Adjustments (Urgent Only)
    • Union and garnishment payments
    • Off-cycle critical pay and final pay transactions
    • Critical payroll adjustment processing
    • Non critical off-cycle transactions differed to the next on-cycle
    • Adjustments

    Benefits

    • Expedite benefit coverage
    • Benefit deductions
    • Corrections to benefits deductions for current payroll
    • Assessment and correction of retirement eligibility for current payroll
    • Reduced frequency enrollment files
    • Expedited enrollment
    • Limited future Benefit deduction recovery.
    • QMSCO processing
    • Benefit billing statements
    • Stop reviewing and corrections for dual coverage
    • Family member eligibility
    • Mail delivery
    • Reviewing General Ledger accounts
    • Research / corrections from RASC and locations

    WFA

    • WFA Template & PayPath Transactions (Hires, Interlocation, Terminations, Pay Impacting leave Processing)
    • Union Agreement Processing (ATB, ARA, Lump Sum)
    • Critical mass transactions (new hires, term, leave correction history)
    • Work authorization and I9 data in UCPath
    • Critical leave processing
    • Limited job data changes for future payroll processing

     

    • Future dated requests
    • Non-pay impacting transactions
    • Unemployment Insurance
    • Non-critical mass transactions

     

    Employee Services

    • Expedite critical pay impacting cases
    • Escalated inquiries
    • BCC life claims
    • Processing forms
    • Settlement claims

     

    • Backlog Tracking
    • Location Support (CRU tier 1 transition)
    • Customer Call Backs
    • Webinars (i.e. Portal Demo, New Employee Benefits Eligibility)
    • Knowledge Management updates
    • Phone Service
    • Call Quality Review
    • Customer Survey Inquiry Review
    • UAT

     

     

    Essential Services

    Limited Services

    Services Not Provided

    Production Support

    • Limited QCU Services including  Expediting changes to pay lines and Escalating delayed files
    • Student cases
    • Stop pays
    • Assessment and correction of accrual errors for current payroll
    • Accrual processing
    • Process Absence Management
    • Process GL to send financial information to locations
    • Limited resources to answer phones
    • Overpayment transactions
    • Limited assessment and correction to balance changes
    • Processing of intercampus balances
    • Converted balances
    • Over max
    • State agency credits
    • Limited testing of CRs
    • Backlog case resolutions
    • Stop corrections of more complex cases.

    IT

    • Pay-cycle support
    • Critical issue resolution (Security, Portal, etc.)
    • Critical configurations and patches
    • Change requests
    • Major projects (Benefits eligibility rewrite, FS Retrofit)
    • Tax updates

    Metrics / Reporting

    • Operational metrics
    • Critical pay impacting metrics
    • Pay impacting reporting
    • Location requested reports

    Deployment Activities

    • Operational Alignment sessions (remote via zoom)
    • Pre and Post on-site Support including On site Labs for location transactors

     

     

    Liaison Support

    • Available to address questions and assist with escalations
    • Ongoing Check-ins with location points of contacts
    • Facilitating Training / Knowledge Sessions – as needed
    • In-person meetings
    • Stand-up meetings and log updates
    • Location specialized meetings (FICA, parking, overpayment)

    Finance

    • Pay card funding
    • Retirement contributions
    • Vendor payments (i.e. Health & Wellness, FSA, HAS, etc.)
    • Federal, California, OOS (quarterly/monthly) tax filing
    • Tax deposits
    • Billing locations / issuing invoices
    • Essential journal entries and Financial Control Recons for STIP entries
    • Test queries for BPA payments
    • Benefits Billing - payment posting to avoid loss of coverage
    • Requisitioning for necessary goods & services
    • Intercampus vacation bank transfer (LBNL)
    • CBR cost recovery / refunds
    • Audit research and submissions
    • Overpayment tasks
    • Reporting

     

     

    3. Questions about Paid Administrative LeavesPlease see the HR FAQs

    4. Student and Other Part-Time Employees Questions Please see the HR FAQs

    5. How do we get “critical” items to UCPath?

    As the UCPath Center shifts to remote work, UCPath phone service will be unavailable until further notice. We have implemented a temporary phone number that can be used for urgent / critical requests only: 951-787-5470.

    When to use:

    • Urgent issues with Payroll files prior to Pay Confirm
    • Missed pay resulting in financial hardship to an employee
    • Expedited Benefits or Benefits termed in error and urgent services needed
    • Employee or dependent death cases
    • Settlement agreement cases
    • When not to use:
    • Questions about or issues accessing UCPath online
    • "How To" questions - i.e.  Setup direct deposit, change of address, etc.
    • Cases status updates

    Is UCPath still open?

    To ensure the health and safety of UCPath employees, the UCPath Leadership Team has made the decision to shift all employees to remote work effective March 20, 2020. The phone lines have been temporarily shut down, however, employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online

    7. How do employees talk to the UCPath Staff?

    Employees can continue to use the chat function in UCPath Online and they can submit inquiries through UCPath online

    8. How can I submit my questions?

    For the UCR campus: ucpathcsc@ucr.edu

    For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand

    9. Who can I contact for issues with anything related to UCPath?

    For the UCR campus: ucpathcsc@ucr.edu

    For UCPath: submit inquiries through UCPath online by clicking on “Ask UCPath” in the upper right hand

    10. Is the campus support center (CSC) open during campus closure?

    The CSC is fully open and available through email (ucpathcsc@ucr.edu – for general questions, ucpathhelp@ucr.edu for items that need resolution) and phone 951-827-9500

    11. I am a student and without my pay I am in extreme financial hardship – what should I do?

    Please email HRpolicy@ucr.edu to find out more information.

    12. What information can I get from UCPath?

    Employees can visit UCPath online at https://ucpath.universityofcalifornia.edu and virtually “chat” with a live UCPath Center associate between 8 a.m. – 6 p.m. about a variety of topics.

    Chat pages/topics include:

    Employee Actions

    • Personal Information
    • Direct Deposit
    • State W-4 Tax Information
    • Federal W-4 Withholding Certificate
    • Verification of Employment
    • Security Questions Setup

    Manager Actions

    • View Employee Information
    • View Employee Absence Balance

    Forms Library

    • All Forms View

    13. What is the campus plan for COVID-19?

    Please visit the UCR COVID-19 website for full details, measures and updates.

    14. What is the UC response for COVID-19?

    Please visit the UCNet website for full details, measures and updates.