UCPath Campus Support Center

The CSC is here to provide UCPath support and
Liaison Services. We are solution focused and work
to solve your problems directly and/or facilitate
resolution as appropriate. We process mass
transactions on behalf of our central offices and
SSC's . We provide daily SSC transaction assistance
and transaction backup support upon request.

When issues are not correctly/ or adequately
resolved, escalation to leadership or UCPC is
sometimes required. CSC escalates and
advocates for your issues with a goal to have
them corrected and fully resolved as soon as
feasible. The CSC provides regular updates to
keep you posted about the current status.

The CSC manages and chairs campus UCPath
governance meetings and hosts standing meetings
with central offices and SSCs on a weekly/monthly
basis. We also facilitate ad-hoc meetings with
campus stakeholders needed to address issues, solve
a problem or to collaborate to identify effective
UCPath solutions.

The CSC manages UCPath projects both for UCPath
initiatives originating on the campus and for UCPath
module deployments and upgrades mandated by
the UCPC . We partner with ITS,BFS and campus
central offices across many PM activities. We lead
UCPath testing efforts for upgrades, enhancements,
process changes and deployments.

The CSC manages distribution, provides troubleshooting
and testing of the Cognos report
inventory. We also provide customized reporting
and data solutions which includes querying data
from the campus ODS. We provide periodic ad hoc
reports and fulfill data requests and analysis for
campus stakeholders across campus.

The CSC works to document, and improve our
campus UCPath business processes. We also work
with central offices, SSC's and various campus
UCPath partner units to confirm campus guidelines
and incorporate UCPath standardizations &
consistency across campus. We also review, write and
submit UCPath change request as needed.

The CSC develops, delivers and provides the campus
with UCPath and Tracker system training resources on
our website and on an internal SharePoint site. We are
expanding our content to include quick reference tools
including short videos. We partner with SSC's to ensure
front line experience is documented and central offices
to include policy information in all training content.

The CSC provides UCPath updates and communications
to campus stakeholders. Updates are provided via email
to various groups/listserves and is also posted via the
CSC website, R’Space, Inside UCR, etc. We provide
Strategic Organizational Change Management (OCM)
for the campus related to the UCPath implementation
and related campus system deployments. We partner
with the UCPC and work to improve UCPC communications
sent to the campus community.