CAMPUS SUPPORT SERVICES
Provides UCPath support to the campus SSC’s
Central Offices, Dept/Org’s and EE’s Issue escalationtriaging and troubleshooting
Mass transaction processing
UCPath transaction processing assistance & backup
UCPATH SYSTEM MANAGEMENT & TESTING
Manage UCPath PUM upgrades & deployments
UCPath system , EACS, Cognos & process testing
PLUAT test environment management
Tracker I-9 Administration
TAM & ePerformance testing and support
Liaison/Partner with ITS/BFS on UCPath initiatives
REPORTING & ODS INTEGRITY
Campus UCPath reporting solutions
Cognos Report Management
Compliance Audit Report Production
Ad hoc ODS data requests fulfillment
Data Integrity monitoring and solutions
BUSINESS PROCESS IMPROVEMENT
UCPath Business process improvement and redesign/standardization
UCPath Business Process content management
UCPath Business Process optimization and continuous improvement
TRAINING, OCM, & COMMUNICATION
UCPath Training content production and delivery
Campus UCPath Communication and OCM
Strategic Planning for UCPath Training
UCR UCPATH INITIATIVES
Transactional Processing Pilot
Pilot Unit Transition to Internal Shared Service Center (ISSC)
UCR UCPath Operating Model Improvements (FOM 2.0)
I-9 Drive Thru Event